SendingTogether

1. Introduction

SendingTogether("we," "our," or "us"), operated by Pattern Resource Group LLC, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our platform to manage your contacts and relationships.

2. Our Roles: Controller and Processor

We play two different roles depending on the data involved:

Account holder data — we are the controller. For information about you as a SendingTogether user (such as your account and billing details), we determine how and why it is processed.
Your contacts' data — we are the processor.For the information you upload, enter, or import about your contacts ("Customer Data"), you are the controller and we process it on your behalf to provide the service. You are responsible for having a lawful basis to collect and use that information and for responding to your contacts' privacy requests.

3. Data Controller

Pattern Resource Group LLC, operating SendingTogether, acts as the data controller for account holder personal information. You can contact us at:

Company: Pattern Resource Group LLC
Address: 1600 N Boonville Ave, Springfield, MO 65803
Email: circlesupport@patternplatform.app

4. Information We Collect

4.1 Account Information

Name (first and last name)
Email address
Phone number (optional)
Address information (optional)
Account identifier (where applicable)
Region/location

4.2 Customer Data (Your Contacts)

Contact names and details you add to your network
Records, activity, and details you add about your contacts
Notes, tasks, tags, and reminders
Communications you create, such as emails and, where enabled, newsletters and text messages
Subscriber lists and contact preferences

4.3 Communications and Engagement Data

Newsletter and update delivery, open, and engagement statistics (where the Newsletter add-on is enabled)
Responses such as reactions, replies, and link clicks
Recipient phone numbers, message logs, consent, and opt-out records for text messaging (where that feature is enabled)

4.4 AI Feature Data

The messages you send to the in-app assistant and the drafts you submit to writing assistance
Relevant portions of your Customer Data needed to answer your request
Usage records such as interaction counts and token usage for limits and billing

4.5 Payment Information

Subscription, add-on, and billing status
Limited payment metadata from our payment processor (we do not store full payment card numbers)

4.6 Technical Information

IP address and login information
Browser type and device information
Usage analytics and performance data
Security logs and access records

5. Legal Basis for Processing (GDPR)

We process personal data based on the following legal grounds:

Contract Performance: To provide our services and fulfill our agreement with you
Legitimate Interest: To improve our services, ensure security, and prevent fraud
Consent: For marketing communications and optional features
Legal Obligation: To comply with applicable laws and regulations

6. How We Use Your Information

Provide and maintain our contact and relationship management services
Track and organize your contacts, activity, and interactions
Power AI-assisted features that you choose to use
Send, deliver, and report on newsletters, updates, and (where enabled) text messages on your behalf
Process payments and manage subscriptions and add-ons
Send service-related notifications and updates
Improve our platform and develop new features
Ensure security and prevent unauthorized access
Comply with legal obligations

7. AI Features and Processing

When you use AI-assisted features (such as the in-app assistant or writing assistance), the inputs you provide and relevant portions of your Customer Data are sent to third-party AI providers acting as our sub-processors to generate a response. We seek to use providers that do not use your inputs to train their general models, but their handling of data is governed by their own terms. AI output may be inaccurate and should be reviewed before you rely on it. We may retain limited logs of AI usage for security, abuse prevention, billing, and service improvement.

8. Newsletter and Communications

If you enable the Newsletter add-on or send emails and updates through SendingTogether, we process your recipient lists and message content to deliver those communications and to provide delivery and engagement statistics. You are the sender and are responsible for obtaining the necessary consents and honoring opt-outs. Email is delivered through our email-sending provider.

9. Text Messaging (SMS/RCS)

Where text messaging features are offered and enabled, we process recipient phone numbers, message content, delivery status, and consent and opt-out records to send messages on your behalf through our messaging providers and the carriers. This feature may be in development or not yet available. You are responsible for obtaining the prior express consent required to text your recipients and for honoring opt-out requests.

10. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in these limited circumstances:

Sub-Processors / Service Providers: Trusted third parties who help us operate the platform (see Section 11)
Integrations You Enable: Services you choose to connect receive the data needed to sync at your direction
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize sharing

11. Sub-Processors

We rely on a limited set of trusted sub-processors to operate the service. These currently include categories such as: cloud hosting and database/authentication, application hosting, payment processing, email delivery, AI processing providers, and the integrations you choose to connect. We require sub-processors to protect data consistent with this Policy and applicable law. This list may change as our service evolves.

12. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Other appropriate safeguards as required by GDPR

13. Your Rights Under GDPR

If you are in the EU/EEA, you have the following rights:

13.1 Right of Access

Request a copy of the personal data we hold about you.

13.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

13.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data in certain circumstances.

13.4 Right to Restrict Processing

Request limitation of how we process your data.

13.5 Right to Data Portability

Request your data in a structured, machine-readable format.

13.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

13.7 Right to Withdraw Consent

Withdraw consent for processing where consent is the legal basis.

If your request concerns Customer Data about someone else's contacts (where we act as a processor), please contact the relevant account holder, who acts as the controller of that data.

14. Data Retention

We retain personal data only as long as necessary for:

Providing our services to you
Complying with legal obligations
Resolving disputes and enforcing agreements

Account data is typically retained for the duration of your account plus a reasonable period to meet legal and record-keeping obligations. You can request deletion at any time through your account settings or by contacting us.

15. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit and at rest
Access controls and authentication, including optional two-factor authentication
Row-level data isolation between accounts
Rate limiting and abuse protection
Regular security monitoring and audits
Staff training on data protection
Incident response procedures

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

16. Cookies and Tracking

We use essential cookies for platform functionality and optional cookies for analytics. You can manage cookie preferences through our in-app cookie controls and your browser settings.

17. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

18. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform and will update the "Last updated" date above.

19. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Company: Pattern Resource Group LLC
Address: 1600 N Boonville Ave, Springfield, MO 65803
Email: circlesupport@patternplatform.app

20. Supervisory Authority

If you are in the EU/EEA and have concerns about our data processing, you have the right to lodge a complaint with your local data protection authority.